Terms & Conditions

1. ABOUT THESE TERMS

1.1 Who We Are

These terms apply to Jack's Repairs ("we", "us", "our"), trading from 38 Middlegate, Penrith, CA11 7PT.

1.2 Your Rights

Your statutory rights are not affected by these terms. Under UK consumer law, you have legal rights relating to services that are not performed with reasonable care and skill, or goods that are faulty or not as described. These terms do not reduce your statutory rights.

1.3 Agreement

These terms form a legally binding contract between you and us when you accept our services. By requesting repair services, you agree to these terms.

2. OUR SERVICES

2.1 What We Do

We provide repair services for mobile phones, tablets, laptops, computers and related accessories ("Equipment"). Our services include:

• Diagnostic testing and fault identification
• Component repair and replacement
• Screen and display repairs
• Battery replacements
• Software troubleshooting (hardware-related only)
• Liquid damage cleaning and restoration
• Data recovery services (where technically possible)

2.2 Service Standards

Under the Consumer Rights Act 2015, we must:

• Perform all services with reasonable care and skill
• Complete work within a reasonable time
• Charge a reasonable price (where not agreed in advance)
• Honour any pre-contract statements we make about our services

3. PRICING AND PAYMENTS

3.1 Transparent Pricing

All prices displayed include VAT and any mandatory charges. We comply with regulations prohibiting "drip pricing" - we will not add unexpected fees during the service process.

3.2 Price Structure

• Diagnostic fee: £24.99 (waived if you proceed with quoted repair)
• No fix, no fee: For devices beyond economic repair (phones only)
• Return postage: £7.99 (mail-in repairs)

3.3 Payment Terms

• Payment required before repair commencement
• Accepted methods: Debit card, cash, bank transfer
• No payment surcharges will be applied for standard payment methods
• We may retain your device until full payment is received

4. YOUR CANCELLATION RIGHTS

4.1 14-Day Cooling-Off Period

You have the legal right to cancel within 14 days of:

• Requesting our services (distance contracts)
• Collecting your repaired device

4.2 How to Cancel

• Email: info@repaircenter.co.uk
• Phone: 01768 899278
• Post: 38 Middlegate, Penrith, CA11 7PT
• Clear statement required - you must clearly state your intention to cancel

4.3 Cancellation Charges

• Before work starts: Return postage only (£7.99 mail-in, £15 call-out)
• After work completed: Full service charge applies
• Emergency repairs: We may start immediately with your express consent

4.4 Liquid Damage Service Exception

Liquid damage assessment (£24.99) is non-refundable once performed, as this is a diagnostic service, not a repair guarantee.

5. WARRANTIES AND GUARANTEES

5.1 Our Warranty Promise

• 12 months warranty on all parts and workmanship
• 30 days warranty for liquid damage repairs (parts fitted only)
• Free warranty repairs including return postage
• Warranty covers replaced components only, not subsequent unrelated faults

5.2 Warranty Exclusions

Your warranty is void if:

• Device suffers additional accidental damage after repair
• Third-party repairs attempted on device after our service
• Device is jailbroken, rooted or modified
• Misuse, abuse or negligence causes further damage
• Liquid damage occurs after repair (separate incident)

5.3 Waterproof Device Limitation

We cannot guarantee waterproof integrity after repair. Original waterproofing requires manufacturer equipment we don't possess.

6. DEVICE COLLECTION AND RETURN

6.1 Uncollected Devices

If you don't collect your device within 30 days of notification:

• We may dispose of the device without written notice
• Disposal proceeds used to offset unpaid charges
• You remain liable for any remaining balance

6.2 Mail-In Returns

• Next working day service (not guaranteed)
• £500 insurance included in return postage
• Higher insurance available on request for additional fee
• Damage claims must be reported on delivery day with photographic evidence

7. DATA AND SOFTWARE

7.1 Your Responsibility

You must back up all data before repair. We accept no liability for:

• Data loss, corruption or deletion
• Software issues unrelated to hardware repair
• Virus or malware transmission
• Operating system problems

7.2 Data Protection

We handle your personal information in accordance with UK GDPR. See our Privacy Policy for full details.

8. CONSUMER RIGHTS AND REMEDIES

8.1 If Our Service is Unsatisfactory

Under the Consumer Rights Act 2015, if our service is not performed with reasonable care and skill, you may be entitled to:

• Repeat performance at no charge
• Price reduction if repeat performance impossible
• Full refund in certain circumstances

8.2 Faulty Parts

If parts we supply are faulty, you have the right to:

• Repair or replacement (our choice initially)
• Refund if repair/replacement fails or takes too long
• Price reduction if you keep faulty goods

8.3 Time Limits for Claims

You have up to 6 years to make a claim for breach of contract (Scotland: 5 years).

9. LIABILITY AND LIMITATIONS

9.1 Our Liability to You

We do not exclude liability for:

• Death or personal injury caused by our negligence
• Fraudulent misrepresentation
• Breach of statutory consumer rights
• Any other liability that cannot be legally excluded

9.2 Limitation of Liability

Subject to clause 9.1, our liability is limited to:

• Re-performing the service, OR
• Refunding the service cost, OR
• Device replacement cost if damaged beyond repair through our negligence

9.3 Excluded Losses

We are not liable for:

• Indirect or consequential losses
• Business interruption
• Loss of profits or revenue
• Loss of data (see clause 7)

9.4 Time Limit for Claims

You must notify us of any claim within 3 months of discovering the issue.

10. DEVICE CONDITION AND REPAIR LIMITATIONS

10.1 Pre-Existing Damage Assessment

We test devices before and after repair. Pre-existing damage may not be apparent until repair work begins.

10.2 Accidental Damage Complications

For devices with prior drop, impact or liquid damage:

• Internal components may be weakened but functioning
• Repair process may reveal additional faults
• We are not liable for faults discovered during repair
• Additional repairs require your approval and payment

10.3 Cosmetic Considerations

For devices with dents or frame damage:

• We may need to straighten or file edges for safety and fit
• Cosmetic appearance may be affected
• New housings available at additional cost if preferred

11. WHAT WE DON'T COVER

11.1 Excluded Services and Damage

• Software-only issues unrelated to hardware
• User-induced damage after repair
• Manufacturer defects (refer to manufacturer warranty)
• Accessories sent with device (SIM cards, cases, chargers)
• Consequential damage from device failure

11.2 Non-Refundable Services

• Diagnostic fees where no fault found
• Liquid damage assessment (cleaning service provided)
• Return postage for cancelled services

12. DISPUTE RESOLUTION

12.1 Our Commitment

We are committed to resolving any concerns promptly and fairly.

12.2 How to Complain

1. Contact us first: info@repaircenter.co.uk or 01768 899278
2. Escalate if needed: Request manager review
3. Independent resolution: We can advise on certified Alternative Dispute Resolution providers
4. Legal action: You retain the right to pursue legal remedies

12.3 Consumer Advice

For independent advice on your consumer rights:

• Citizens Advice: 0808 223 1133
• Which? Consumer Rights: Online resources available

13. GENERAL TERMS

13.1 Changes to Terms

We may update these terms to reflect legal changes or service improvements. Updated terms apply to services requested after the change date.

13.2 Unfair Terms

If any term is found unfair or unenforceable, it will be removed without affecting the rest of these terms.

13.3 Third Party Rights

These terms are between you and us only. No third party has rights under the Contracts (Rights of Third Parties) Act 1999.

13.4 Governing Law

These terms are governed by English and Welsh law and subject to the jurisdiction of English courts.

13.5 Force Majeure

We are not liable for delays caused by circumstances beyond our reasonable control.

14. CONTACT INFORMATION